Priority IT Support for your Business
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Our IT Services
Sherpa Digital provides IT Support for Small to Medium Businesses, so you get high quality service and value for your investment. Currently servicing the South Eastern and Mornington Peninsula regions in Victoria.
In addition to providing a Managed IT Support Plan for your business and business users, we can also uplift your business processes and professionality by implementing and supporting modern applications and environments including MS 365 for Digital Collaboration and Zendesk for advanced customer service and support.
Business IT Support
Have a dedicated IT support department for your business without having the overhead of permanent resources that you won’t utilise.
How we can help
Sherpa Digital can assist with implementations of office technology, including computers, monitors, printers and networking devices. We are also happy to set up all manner of technology and peripherals as required including smart devices (Google Home, Amazon Alexa), as well as tablets and phones.
What is Business IT Support?
Providing IT support for businesses requires an understanding that your business needs to run smoothly, and technology is required to enable to smooth day to operations and running of your business.
Having poorly performing technology can mean you miss out on sales, and it can leave a bad impression of your business on your customers, which is damaging to your reputation.
Sherpa Digital’s Business IT Support is designed to take the worry and hassle out of your IT, and we are transparent on how much it will cost, and the outcomes you should expect.
MS 365 (previously known as Office 365) for Business, is a Cloud Based subscription service that includes popular desktop applications including Microsoft Word, Excel and PowerPoint.
It gives your team access to emails and calendars, and allows collaboration across your business with applications including OneDrive, Sharepoint, Skype for Business and Microsoft Teams.
Subscribing to MS 365 ensures your team’s software is always kept up to date, and your data is secured in the Cloud.
How we can help
Sherpa Digital has significant expertise and experience in MS 365 management and migrations. We can perform the implementation of your MS 365 tenancy and Cloud Migration project of existing services and data to MS 365.
We provide ongoing support for your MS 365 implementation on a monthly per-user basis as part of our Business IT Support plan.
Why MS 365?
Moving to the Microsoft cloud enhances productivity and inspires collaboration amongst your team with the powerful set of business tools included in the MS 365 Business suite.
Ensure the security and integrity of your business data and digital property with your data in the MS Cloud.
Allow your team to work from anywhere in the world with a complete cloud based solution.
Build stronger relationships with your customers with a Zendesk implementation. Zendesk is a customer support system that lets you connect with your customers on multiple channels, including via a Helpdesk, Email, Live Chat, and Voice.
How we can help
Sherpa Digital can establish and customise your Zendesk system, from uploading content and designing the user interface, as well as providing documentation (agent and user) and training support agents in the ticket process.
We provide ongoing support for your Zendesk MS 365 implementation on a monthly per-user basis as part of our Business IT Support plan.
Zendesk is a powerful and innovative system with the flexibility to meet the demands of any size business. Reduce the time spent on support by providing relevant and up to date information to your customers via FAQs and Announcements, and streamline your company support processes and secure your Intellectual Property by storing resolutions to problems in your Knowledge Base.
Zendesk is a cloud based platform, allowing your support agents to provide support to your customers from anywhere in the world, 24×7.
Streamline the checkout process for your customers, both in store and online using Square POS. Understand more about your customers’ preferences and purchases with every card payment. From there, you can create more personalised marketing and loyalty programs to keep them coming back more often.
- Send fast, personalised marketing campaigns via email.
- Run a loyalty program both in person and online.
- Keep a card on file for faster, easier checkouts.
- Offer eGift cards in person and online.
How we can help
Sherpa Digital can assist from performing a full implementation of a brand new Square POS system in to your business, to helping optimise your existing Square POS implementation.
What is Square POS?
Square POS is the point-of-sale system designed to grow with you, with no contracts, no monthly fees and no cancellation charges. It has everything you need to start, run and grow your business with ease – including payments, employee and location management, inventory, analytics and more.
The app can be used as a mobile POS on your smartphone or tablet, connecting with Square Reader, Dock and Stand. With the freedom to manage operations from your countertop or on-the-go, Square POS empowers you to run your business from anywhere, at any time of day.
Our Core Services
Application Health Check
Let us perform an initial Health Check for your Microsoft Dynamics implementation. The health check service identifies problems with your Dynamics implementation and provides suggestions and guidance to resolve them.
Our expert resources have over 20 years of experience with developing solutions in Microsoft Dynamics AX 2012 and D365 FinOps to meet specific business needs. Our solutions are priced on a solution based pricing model. We will determine your requirements and provide you with a fixed price estimate according to your requirements.
Maintenance and Support
We have resources who can provide you with reliable and timely support for your company’s MS Dynamics implementation. You will get a fixed monthly service agreement that provides you a set amount of hours per month dedicated to supporting and maintaining your system.
Sherpa Digital provides IT Support for Small to Medium Businesses, currently servicing the South Eastern and Mornington Peninsula regions in Victoria
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