Priority IT Support for your Business
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Our IT Services
Sherpa Digital provides IT Support for Small to Medium Businesses, so you get high quality service and value for your investment. Currently servicing the South Eastern and Mornington Peninsula regions in Victoria.
In addition to providing a Managed IT Support Plan for your business and business users, we can also uplift your business processes and professionality by implementing and supporting modern applications and environments including MS 365 for Digital Collaboration and Zendesk for advanced customer service and support.
Managed IT Support Plan
Have a dedicated IT support department for your business without having the overhead of permanent resources that you won’t utilise.
What is Managed IT Support?
Managed IT Support is ongoing support provided for a fixed monthly fee per user. It involves priority suport for your business users, as well as proactive monitoring and maintenance to keep IT systems operating at peak performance for your business.
It is designed to take the worry and hassle out of IT, and being part of a service level agreement means you know how much it will cost, and the outcomes you should expect.
MS 365 (previously known as Office 365) for Business, is a Cloud Based subscription service that includes popular desktop applications including Microsoft Word, Excel and PowerPoint.
It gives your team access to emails and calendars, and allows collaboration across your business with applications including OneDrive, Sharepoint, Skype for Business and Microsoft Teams.
Subscribing to MS 365 ensures your team’s software is always kept up to date, and your data is secured in the Cloud.
How Sherpa Digital can help
Sherpa Digital has significant expertise and experience in MS 365 management and migrations. We can perform the implementation of your MS 365 tenancy and Cloud Migration project of existing services and data to MS 365.
We provide ongoing support for your MS 365 implementation on a monthly per-user basis as part of our Business IT Support plan.
Why MS 365?
Moving to the Microsoft cloud enhances productivity and inspires collaboration amongst your team with the powerful set of business tools included in the MS 365 Business suite.
Ensure the security and integrity of your business data and digital property with your data in the MS Cloud.
Allow your team to work from anywhere in the world with a complete cloud based solution.
Build stronger relationships with your customers with a Zendesk implementation. Zendesk is a customer support system that lets you connect with your customers on multiple channels, including via a Helpdesk, Email, Live Chat, and Voice.
How Sherpa Digital can help
Sherpa Digital can establish and customise your Zendesk system, from uploading content and designing the user interface, as well as providing documentation (agent and user) and training support agents in the ticket process.
We provide ongoing support for your Zendesk MS 365 implementation on a monthly per-user basis as part of our Business IT Support plan.
Zendesk is a powerful and innovative system with the flexibility to meet the demands of any size business. Reduce the time spent on support by providing relevant and up to date information to your customers via FAQs and Announcements, and streamline your company support processes and secure your Intellectual Property by storing resolutions to problems in your Knowledge Base.
Zendesk is a cloud based platform, allowing your support agents to provide support to your customers from anywhere in the world, 24×7.