WordPress Maintenance
Full website management and maintenance
So you have a WordPress site for your business, now what?
As a business owner, you don’t have the time to worry about managing and maintaining your website. From ensuring the site software is up to date to prevent hackers, making sure your site is backed up, or knowing what to do when things go bad.
Our WordPress Maintenance plans provide you security and peace of mind for your website. Choose one of our plans, or talk to us about a customised plan to suit your business needs and budget.
WordPress Maintenance Plans
Choose from Essentials, Professional or Enterprise
ESSENTIALS
All Essential Services- Monthly Backups (stored remotely)
- Security & Site Hardening
- 24/7 Uptime Monitoring
- WordPress Updates
- Helpdesk Support
- Monthly Reporting
PROFESSIONAL
Inc. Essentials Plan +- Everything in the Essentials Plan PLUS
- Daily Backups (stored remotely)
- Google Analytics
- 1 Small Development task per month (20 minutes)
ENTERPRISE
Inc. Professional Plan +- Everything in the Professional Plan PLUS
- 6 Hourly Backups (stored remotely)
- Priority Service
- Broken Link Monitoring
- Daily Security Scanning
- 3 Small Development tasks per month (60 minutes)
- Staging / Development Site
- Includes Starter Hosting if required
WordPress Essential Services
Included in every plan
WordPress Security
We lock down WordPress, fix common holes, stop automated attacks and strengthen user credentials to protect your business site from external threats such as Brute Force attacks
WordPress Backups
Cloud based WordPress backups to ensure you don’t lose your valuable business website. We’ve got your Disaster Recovery covered
24/7 Uptime Monitoring
We keep an eye on your site, 24/7 so we’re the first to know if anything goes wrong. Take comfort in knowing that our team will be looking into any issues and getting your site back online ASAP
WordPress Updates
We keep your website up to date, including WordPress core, Plugins and Themes. It’s the most powerful way to ensure your site is running smoothly and protected from current exploits
WordPress Maintenance
Fixing anything that has broken, cleaning up post revisions, fixing broken links, removing and stopping spam and database optimisation are just some of the tasks we’ll perform to ensure your site runs smoothly
Helpdesk Support
Log a ticket with our modern helpdesk with any queries you have about your WordPress site, and our team will treat any issue like it is our own
FAQs
Answers to common questions!
What do we need to get started?
We need access to two things to maintain and support a WordPress website for our clients. These are: –
1. Administrator access to the WordPress dashboard
You can either create a new admin logon for us, or share your admin credentials and we’ll create a new admin user.
2. Access to the website hosting
This is usually access to cPanel or Plesk hosting, which will give us the access to the site files and databases that we need to completely maintain and support your website.
In some circumstances we may request access to your domain management registrar, and if you’re utilising a Content Delivery Network (CDN) we may need that too. This is usually required if we’re investigating a problem with your site.
Is there a money back guarantee?
Our maintenance plans all come with a 1 month money back guarantee. If for any reason you wish to cancel your maintenance service before the end of your first maintenance month, we’ll refund 100% of your monthly fee – no questions asked.
Can I have multiple sites maintained?
How do I cancel my maintenance plan?
What's a "Small Development Task"?
Any development task approximately 20 minutes or less is considered a small development task. This usually includes on page changes such as minor design changes, colours, styles, images, etc. Or a Posting Task such as a new blog post where you have provided the content (text, images and design layout) and we’ll create the post and publish it for you. Please note that unutilised time does not roll over into the next month.